F.A.Q. (Frequent questions)
Method of registration;
Delivery times and costs;
How to order;
1. How to register:
Registration is contextual to the first purchase or by using the link on the homepage.
Along with the goods we ship, the product invoice will be attached, which is why at the time of registration you will be asked to enter the tax code or VAT number.
2. Delivery times and costs:
Our items are shipped directly from Tabaccheria Corti in Piazza xx September, 16 Lecco (LC)
Fast shipping (DHL / TNT) Express Courier 36/48 hours. Products are shipped only and exclusively upon payment.
We prepare and ship your package the same day we got the order.
The order received on Friday will be sent the following Monday.
Upon delivery of the goods by the courier, the customer is required to check that:
The number of packages delivered corresponds to what is indicated in the transport document;
The packaging is intact, not damaged or otherwise altered;
Any damage to the packaging and / or to the items or the mismatch in the number of packages must be immediately reported, subject to written control reserve on the courier delivery proof, and immediately notify us by e-mail;
Once the courier's document has been signed, the customer will not be able to make any objection to the external characteristics of what was delivered.
Any problems concerning the physical integrity, correspondence or completeness of the items received must be reported via e-mail within 10 days of delivery.
Shipping costs * are:
In Italy with express courier 24/48 working hours: 6 € (from 0 to 99 €) 3 € (from 100 to 600 €) higher is free.
In Europe (EU) with express courier 24/72 working hours: 12 €
In North America by express courier 2/5 working days: 20 €
In Asia by Express courier 3/6 working days: 30€
Free shipping for orders over € 600
* For more information on shipments, visit the SHIPMENTS page.
3.How to order:
ONLINE ORDER (executed directly on the website)
www.tabaccheriacorti.com has chosen a division of its products according to different categories, reachable starting from the homepage. Each category is subdivided by further sub-categories. Each product is complete with description, photographic details and description. Choose the products to buy and click on the "Add to Cart" button. The products will be placed in the cart. To complete the order, click on the "Go to checkout" button located in the "home" and follow the procedure indicated, confirming each time until the payment method is chosen.
ORDER VIA MAIL TO OUR ELECTRONIC MAIL ADDRESS ([email protected])
If you are not familiar with online orders, you can send your order with a simple e-mail.
In the e-mail there must be the following data:
Personal Data: (Name - Surname - Tax ID / VAT number - Complete address - Telephone number)
Shipment Data: (Name-Surname or Company / Office - Complete Address - Telephone)
Product List: (Code - Product Name - Quantity)
Payment by bank transfer
We will prepare the order and send it to your e-mail address for a final confirmation, after which we will proceed to the preparation of the goods.
DO YOU HAVE A PAYPAL ACCOUNT?
CREDIT CARD BY BANCA SELLA – GESTPAY- (Visa – Mastercard) high level security
Tabaccheria Corti to guarantee the security of your credit card payments, Tabaccheriacorti.com has chosen to use the biggest banking partners (Banca Sella by GestPay), as well as a secure, encrypted connection, "Secure Socket Layer".
Tabaccheria Corti won’t be NEVER able to know the information relating to the buyer's credit card, as they are entered directly on the website of the banking institution that manages the transaction (with very high security systems)
If you have a PayPal account you only need to register with E-mail and PayPal Password and follow the simple instructions to make the payment.
In case of cancellation of the order, both by the Customer and in the case of rejection of the same by us, together with the cancellation, the amount of the canceled goods will be credited back to the customer's Paypal account. The crediting times on the payment instrument chosen within the Paypal account depend exclusively on PayPal and the banking system. At no time during the purchase process are we able to know the information relating to the buyer's credit card or other methods chosen within the PayPal wallet
PAYMENT WITH CREDIT CARDS: (Maestro, MasterCard, Visa, Postapay, Visa Electron, American Express, Discover)
This shop uses PayPal, the Paypal system allows you to pay with all the types of credit card listed above.
By choosing to pay in this way, after completing the cart with what you intend to buy, the store sends the customer to a summary page of the order, which provides for the indication of the total of the order, after choosing the payment method you will be directed to the PayPal payment page; in case you don't have a PAYPAL account you have to click "Don't you have a PayPal account?" the payment page will contain, a special form, the amount of the transaction while it will be the purchaser's responsibility to insert the credit card number, the expiry date, the name of the holder and an e-mail address.
The amount relating to the goods dispatched is debited to the Customer's credit card at the time of the actual processing of the ordered goods.
Security: PayPal adheres to the international PCI-DSS (Payment Card Industry Data Security Standards) standards and uses sophisticated technology against computer crimes.
Reliability: With PayPal, buyers pay without sharing their financial data with the seller. PayPal also applies automatic encryption to confidential data that is sent between users' computers and PayPal servers and adopts one of the most effective online risk management systems available worldwide.
The bank transfer must be issued in favor of:
Piazza XX Settembre, 16
23900, Lecco Italy
Banca Popolare di Sondrio Agency 2 Lecco
IBAN code: IT 29 F056 9622 9020 0000 2001 X47
La Tabaccheria Corti reserves the right to ship the goods after payment has been made; to speed up the procedure, confirm by sending the copy of the bank transfer via fax to 0341/360363.
The times for displaying the transfer as a monitor are from 3 to 10 working days according to the issuing bank.
CASH CASH TO RECEIVE GOODS: (only in Italy)
Upon delivery by the deliveryman, you will be required to pay the total amount of your order.
Please prepare the exact cash as the courier may be without change. Bank checks are not accepted for any reason.
5. several: Are the articles always available?
Hundreds of items are always available in our warehouse. Items not available are indicated with the words "NOT Available. Can be ordered in x days". If you wish to purchase the item anyway, you can complete the procedure knowing full well that they will spend x days at most between your order and the package shipping.